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Frequently Asked Questions

Care, maintenance, and product choice

The odor of the yoga mat is the strongest when it is new. Normally it goes away after the first two weeks of yoga practice.

If you want to speed up the process spread out your mat in a ventilated space (not in direct sunlight) or roll it up loosely. The “new smell” of the natural rubbers will go away very fast.

New yoga mats sometimes have a thin film on the surface resulting from the printing process in their production. If your new mat is slippery wash it with cold water and a delicate soap and let it dry in a ventilated place (no direct sunlight!).

It is important to know that all kinds of rubbers, no matter if natural or synthetic, are prone to some sort of degradation – especially when they are exposed to direct sunlight or heat. Of course, you can practice yoga in the sun, but after your session put your yoga mat back in its bag. Don’t leave your mat in your car for longer periods of time, especially when it is hot outside. It can dry out the molecules of the material and have a negative effect on the mat’s softness and elasticity.
To guarantee the best care for your mat we recommend cleaning it regularly with a mild detergent or soap and a little water (don’t soak!). Try out our ReMat Clean natural mat cleaning detergent. It is based on tea tree oil and has antibacterial and disinfecting properties.

Organic cotton is produced from 100% African cotton which is processed in a way that benefits local communities. It is cultivated without using chemical pesticides or fertilizers to avoid negative effects on the terrain and animals of the local ecosystem. The cotton is 100% natural and not genetically modified. The irrigation of the plants is conducted exclusively using rain water, to make sure precious water resources are not wasted.

As to the ethical aspects of the cotton production, the workers are well paid and the communities are subsidized to be able to construct useful community structures.
Made mainly in the rural communities of Tanzania and Uganda.

TPE (Thermoplastic Endomer) is an innovative material without PVC or latex which is produced in a reversible thermal instead of, like most other plastic materials, a chemical process. The reversability of its processing makes this material completely biodegradable and recyclable. TPEs consume less energy to produce, can be colored easily by most dyes, and allow economical quality control.

Before you order, don’t hesitate to call us or send us an email, we are happy to help you find the perfect size of our products for you. Of course, you can also change the size if it does not fit.

Orders and account

When you are purchasing items from our store it is necessary to insert your email address and your personal information and create an account.

When you are logged in you can easily manage your orders, see the shipment status, download documents (like bills or credit notes) manage your discount bonuses or carry out a product exchange.

Please be thorough when you insert your personal data. 

Having your correct personal data is crucial for us when we need to contact you regarding any problems with your order or the shipment.

If your billing address varies from your shipping address just select the corresponding checkbox.

After you have placed an order you can manage it in the section “History and Order Details” when you are logged in.

You can see all your orders and their status, reorder or download the bill (if present).

Click on “Details” to see a more detailed order status and verify your shipping and billing address.

You can insert a discount code or coupon by clicking on CART and after on BUY. On the lower left side you’ll see a field called Discount Code, insert your code and click OK to apply the discount to your order.

If you haven’t used the whole discount or bonus for your order, a new code will automatically be created and saved in your account section for you. You can use it for your next order.

Important: Discount codes and vouchers can only be applied to our products but not on the shipping costs. To complete your order you must pay for the shipping even if you use a voucher or discount code.

First of all: if you are not satisfied with your product – don’t worry! Within 14 days of the reception of your purchase, you can return or exchange an item.

To return or exchange a product fill out our Product Return Form. 

Send your item to this address:

ReYoga Srls
RESO ESTERO
Via Matteo Ricci 16/a
60126 Ancona
ITALIA

Note: You will not be reimbursed for damaged products or products that were damaged because of inappropriate packaging.

If you want to return an item because it was damaged when you received it, please send us an email to shop@reyoga.it before sending it back to us!

Contact us anytime if you have questions or need help regarding our products or your order. Send an email to info@reyoga.it or call us at the Italian number: 0039 – 071 2412731. We offer telephonic support in English and German from Monday – Friday 09.00 – 14.30.

Our team is available for you before during and after your purchase and we are dedicated to help and support you in any way.

You can pay by bank transfer, credit card, debit card or PayPal.

No. You can pay using PayPal without having a PayPal account. Just read the indications on the PayPal homepage.

Normally our team prepares all orders for shipping within 1 day (Monday-Friday) after we received the payment.

In Italy, we use the express carrier BRT 24/48 hours. Deliveries to other EU countries are shipped with UPS (3-4 workdays).

If you have questions about a delivery outside the EU please send us an email to info@reyoga.it.

All our deliveries are traceable with a tracking number so you are always up to date regarding where your order is at the moment.

You can pre-order an item even when it is not available at the moment but we can guarantee that it will be delivered up to a certain date. Normally the date is indicated on the product page. It is a special offer (mostly with a discount price) that is only available for a limited number of products and only until the item returns in stock to full price.